We want all our Customers to be happy with their purchase and enjoy using our products. We aim to provide the best possible service to all our valued Customers.

Faulty/Damaged Goods

We thoroughly check all items for faults or damages prior to dispatch. However, should your items be damaged or opened upon receipt, please advise us immediately (WITHIN 2 DAYS OF RECEIVING THE FAULTY ITEM) by COMPLETING THIS E-FORM

Ziporah Lifestyle will exchange or refund any faulty goods, including sale items.

Faulty items for return must include:

  • Packaging, tags and labels should be attached and in the same condition as received.
  • The item should be returned within 7 days (from the day you receive the item to the day you return it to Ziporah Lifestyle).

Ziporah Lifestyle will assess returns, refunds and exchanges on non-faulty items on a case-by-case basis only. Change of mind or errors in purchasing are not deemed to automatically qualify for such services but we will always do whatever we can to make your online purchase experience perfect.

Return postage costs for items deemed non-faulty must be covered by the Customer and all such items must be in their original clear, sealed bags with all labels and tags still attached. This also applies to the return of products accepted for exchange. The cost of re-delivery for exchanged items must be covered by the Customer. Please contact us within 2 days of receiving your items to qualify. Items must be returned to Ziporah Lifestyle via signature-only freight or postage services. Ziporah Lifestyle will not be held responsible for parcels sent back that are lost or damaged in transit.

Items purchased on sale or at a discounted rate do not qualify for return, exchange or refund unless they have been deemed faulty or defective.

Payment Information

We accept PayPal, MasterCard and Visa credit cards. Once payment has been approved, your order will be dispatched as soon as possible.

Products can be purchased in US Dollars (USD).

We will not be responsible for errors in pricing that appear on this web site. We will notify you in the event of a pricing error on the web site before an order is delivered, and you will have the opportunity to cancel your order in accordance with these Terms and Conditions. 

Please note that Ziporah Lifestyle cannot be held responsible for issuing Bank fees and that the Purchasers Credit Card issuing Bank may charge International fees in some circumstances. For further information regarding Bank and Credit Card fees, please contact your issuing Bank or Credit provider.